(10 Dec 2020)
Air Canada has started offering a new boarding option
to customers departing San Francisco International Airport (SFO)
that utilizes facial biometrics.
The airline plans to progressively roll the
service out for
passengers at other US airports where the airline operates.
“Air Canada has introduced numerous touchless processes
throughout the customer journey, and we are pleased to now offer
an optional, innovative biometric boarding choice for customers
departing SFO that is seamless, time-saving and convenient while
reducing contact and processing time,” said Andrew Yiu, Vice President, Product at Air Canada. “Customers have told us they
value streamlined processes and we continue to evaluate and assess
additional touchless initiatives to further advance safe and
secure travel while enhancing the overall travel experience.”
Biometric boarding enables customers to present themselves at
the boarding gate, have their photo taken which is then validated
and confirmed to their passport document details and photo which
are already captured via the U.S. Customs and Border Protection’s
(CBP) Traveler Verification Service.
In a matter of seconds, CBP’s biometric facial
comparison service will automatically compare the new photo of the
traveller to images that the traveller has already provided to the
government, such as passport and visa photos.
“CBP is excited to partner with Air Canada to provide
travelers with a secure, touchless process for identity
verification as they depart the United States at SFO,” said Diane
J. Sabatino, Deputy Executive Assistant Commissioner, Office of
Field Operations, U.S. Customs and Border Protection. “Along with
CBP’s enhanced Simplified Arrival process upon entry at SFO, we
are transforming the air travel journey by expanding the use of
facial biometrics through public-private partnerships to further
secure and enhance the customer experience.”
do not wish to utilize biometric boarding can simply advise the
gate agent, and they will board as they always have by presenting
their boarding pass and passport for manual ID check and boarding processing.
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